Frequently Asked Questions (FAQ)

No, each user can only create one account. According to jz380's rules, multiple accounts from the same person, same household, same address or same IP address are prohibited. If we detect multiple accounts, all accounts will be suspended and associated bonuses and winnings will be forfeited. This is done to ensure fair play and prevent bonus abuse.

Yes, KYC (Know Your Customer) verification is essential for the security of your account. Before making your first withdrawal, you need to verify your identity. This requires submitting a clear photo of your National ID Card (NID), passport or driving license and a proof of address (utility bill or bank statement). The verification process is usually completed within 24-48 hours. This protects your account from fraud and ensures fast withdrawals.

Click the "Forgot Password?" link on the login page. Enter your registered email address and we'll send you a password reset link. The link will be valid for 24 hours. Click the link and create a new password. If you don't receive the email, check your spam folder or contact the support team.

Yes, you can change some information by going to your profile settings. You can update your mobile number, password and contact preferences. However, for security reasons, you cannot change your name and date of birth after registration. If you need to change your email, please contact our support team.

jz380 supports Bangladesh's most popular payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: All major Bangladeshi banks
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT)
• Card: Visa, Mastercard

Every method is fast, secure and easy to use. We're regularly adding new payment options.

Most deposits are processed instantly. Deposits via bKash, Nagad and Rocket are usually credited to your account within 1-2 minutes. Bank transfers can take 2-24 hours. Crypto deposits depend on network confirmations (typically 10-30 minutes). If your deposit isn't credited after 1 hour, please notify the support team.

Minimum deposit BDT 500. This applies to all payment methods. Maximum deposit varies by method: mobile banking (BDT 50,000 per transaction), bank transfer (BDT 200,000), crypto (unlimited). Higher limits available for VIP members. If you need to make larger deposits, contact our VIP team.

jz380 offers the fastest withdrawal process. For verified accounts, withdrawals are typically processed within 24 hours. Withdrawals via bKash, Nagad and Rocket are fastest (2-12 hours). Bank transfers can take 1-3 business days. Crypto withdrawals take 12-24 hours. Priority withdrawal (6-12 hours) is available for VIP members. Account verification is mandatory for first withdrawals.

jz380 does not charge any deposit or withdrawal fees. The full amount you deposit goes straight into your gaming account. We don't deduct any fees on withdrawals either. However, your payment provider (like bKash or your bank) may charge their own fees. We recommend checking your payment provider's fee structure. Network fees apply to crypto transactions.

jz380 offers a 100% Welcome Bonus for new members. Get up to BDT 10,000 bonus on your first deposit. Example: If you deposit BDT 5,000, you'll receive an extra BDT 5,000 bonus—BDT 10,000 total to play with. The bonus is automatically credited to your account. A 35x wagering requirement must be met to withdraw the bonus. Bonus valid for 30 days.

Wagering requirement is the betting condition to withdraw bonus funds. Example: If you receive a BDT 1,000 bonus with a 35x wagering requirement, you'll need to wager a total of BDT 35,000. Only real money bets count toward wagering. Different games contribute at different rates: slots 100%, table games 10%, live casino 15%. You can track your wagering progress in your account dashboard.

jz380 regularly offers various promotions:

• Daily Deposit Bonus: Deposit at specific times daily to earn bonuses
• Weekly Cashback: Get back a percentage of your weekly losses
• Free Spins: Free spins on popular slot games
• Tournaments: Win big prizes in monthly tournaments
• Reload Bonus: Extra bonus on your next deposit

View all promotion details on our Promotions page.

No, you can only have one active bonus at a time. If you have an active bonus and want to claim a new one, you must first complete the wagering requirements of your current bonus or cancel it. Cancelling a bonus will forfeit the bonus amount and any winnings earned from it. Special multi-bonus options may be available for VIP members.

5000+ games available on jz380:

• Slot Games: 3000+ video slots, classic slots, jackpot slots
• Table Games: Roulette, Blackjack, Baccarat, Poker
• Live Casino: Real-time games with live dealers
• Game Shows: Monopoly, Crazy Time, Dream Catcher
• Crash Games: Aviator, JetX, Spaceman
• Sports Betting: Cricket, football and 30+ sports

New games added every week.

Yes, most games can be played in demo mode. In demo mode, you can try games without using real money. It's great for learning new games and testing strategies. Only live casino games and some jackpot slots are not available in demo mode. To win real money, you need to play in real money mode. You can try the demo version of many games even without logging in.

Yes, all games at jz380 are completely fair and safe. We work only with licensed and independently verified game providers: Evolution, Pragmatic Play, NetEnt, Microgaming, Play'n GO and many more. All games are RNG (Random Number Generator) certified and regularly tested by independent bodies like iTech Labs and eCOGRA. We're committed to fair play—no manipulation, no fraud.

Yes, jz380 is fully mobile-optimized. You can play all games from Android or iOS smartphones and tablets. Two ways: use your mobile browser (no download needed) or download our dedicated app. The app is fast, stable, and offers extra features: biometric login, push notifications, and offline game caching. All games are optimized for mobile screens.

Yes, jz380 is completely safe and licensed. We are licensed and regulated by the Curacao Gaming Authority. We use 256-bit SSL encryption to protect your personal and financial information. Our servers are secured with state-of-the-art firewalls and security protocols. We conduct regular security audits and comply with PCI DSS standards. Your information is never shared with third parties.

Yes, your privacy is our top priority. We follow strict data protection policies and comply with GDPR regulations. Your personal information is encrypted and stored on secure servers. We only collect information for account verification, payment processing, and legal requirements. We never sell your information or share it with third parties for marketing purposes. View our full privacy policy.

2FA adds an extra layer of security to your account. When enabled, you'll need to enter a one-time code sent to your mobile along with your password when logging in. This ensures only you can access your account, even if someone knows your password. You can easily enable 2FA by going to Account Settings. We strongly recommend all users enable 2FA.

jz380 is committed to responsible gaming. We want you to play safely and in control. We offer various tools: set deposit limits, set loss limits, set session time limits, self-exclusion (suspend your account for a specific period). If you feel gaming is becoming a problem, please contact us or seek help from Gamblers Anonymous. For 18+ only.

If games won't load, try these steps:

• Check your internet connection (minimum 3 Mbps required)
• Clear browser cache and cookies
• Update your browser or try a different one
• Make sure JavaScript is enabled
• Disable VPN or ad blocker
• Refresh the page or restart your device

If the problem persists, contact live chat.

jz380 supports all modern browsers:

• Google Chrome (recommended) - latest 3 versions
• Mozilla Firefox - latest 3 versions
• Safari (Mac/iOS) - latest 3 versions
• Microsoft Edge - latest 3 versions
• Opera - latest 3 versions

For the best performance, always keep your browser up to date.

Android: Go to the "App" page on our website and download the APK file. Before installing, go to Settings and enable "Install from Unknown Sources." You can also find the app on Google Play Store.

iOS: Download directly from the App Store or follow the install link from our website. Requires iOS 13+.

The app is completely free and supports automatic updates.

Reasons for account lock:

• 5 consecutive wrong password attempts (15-minute temporary lock)
• Suspicious activity detected
• Multiple accounts detected
• KYC verification pending or failed
• Bonus rule violation
• Self-exclusion activated

If your account is locked, contact the support team immediately and explain your issue.